Customer Care

We're always here for you! Get in touch with us via email us or visit our showroom. And via the black icon in the bottom right corner of the page, you can chat with us – we'll reply within 10 minutes!

How can we help?

Contact Us

Customer care
Visit the showroom

Visit our head office and showroom in Stockholm.

Gamla Brogatan 15
111 20 Stockholm, Sweden

Shop only by appointment, book via: customercare@marvillewomen.com

Personal Shopping

Our mission is to provide women like you with effortless pieces for a timesaving wardrobe. Don't know where to start? Book a personal shopping in our Showroom at Gamla Brogatan 15 in Stockholm. Book your appointment here.

Get in touch with the team

PRESS & MARKETING
Email: jenny@marvillewomen.com


WHOLESALE
Email:wholesale@marvillewomen.com

Shipping & Payments

Free Shipping (EU)

Marville Road offers shipping with Postnord, DHL, Budbee and UPS. The shipping rate for your order will be displayed in checkout, and depends on which shipping option you select for your order.

Delivery Times

Kindly note that these delivery times are estimates and might vary.

Postnord Pick Up Point
Delivered to your nearest service point within 1-3 business days.

DHL Service Point
Delivered to your nearest service point within 1-3 business days.

Budbee Home Delivery
Delivered to your door within 1-3 business days between 17-22 CET.

UPS International Standard & Access Point
Delivered to your home or an access point near you within 2-8 business days.

All orders are completed, dispatched and delivered from our warehouse in Stockholm, Sweden.

When ordering from outside the EU (European Union) all prices exclude VAT/tax and duties and local custom fees may apply. Please contact your local customs office for further information.

Free Shipping

Sweden with Postnord
European Union (EU) with UPS

Shipping Rates

DHL Service Point 50 SEK
Budbee Home Delivery 50 SEK
UPS International Standard & Access Point 300 NOK/35 USD

International orders will be delivered within 2–8 days from the day you receive the shipping confirmation. During periods of sale and other activities, the delivery time may be longer. We operate Monday to Friday (not during public holidays). As soon as your order is dispatched, you will receive a shipping confirmation and a tracking number via email.

Payments

We accept Klarna Pay Later, Klarna Pay Now, PayPal, Visa, Mastercard, Maestro and Amex. We provide Swedish payments with Klarna and Swish.

Returns & Exchanges

Before you shop let us guide you with sizing to save time on returns, and you can help us lower our environmental impact.

How to make a return

If you wish to make a return, click here. After you have registered your return, you will receive instructions for the next step via email. Items should be returned within 14 days of receiving your order.

Please note that a return deposit of 50 SEK will be added at your cost.

Return Policy

• If you wish to make a return, click here. After you have registered your return, you will receive instructions for the next step via email.

• Items should be returned within 14 days of receiving your order. This also applies to items on sale.

• A return deposit of 50 SEK will be added at your cost.

• All items are quality controlled and checked for any faults before they are dispatched to customers. Should you receive an item that is not in perfect condition please contact us immediately.

• Please send all items you wish to return from an order in the same shipment to ensure your return is processed as quickly as possible.

• Items should be returned in their original packaging to ensure they are adequately protected in transit.

• Items should be returned new, unused, and with all designer garment tags still attached. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer.

• If you do not pick up your order at the service point, we will charge you for delivery, return and storage costs. The cost of this is 150 SEK. Be aware of that uncollected items are not counted as cancellation of your purchase.

Exchanges

Unfortunately, we cannot offer any exchanges via returns. However, you can make a return, receive a refund and thereafter place a new order.

If you have purchased an item with a discount code and wish to reorder a different size, we can reapply the discount for you. Contact us with both the original and the new order number and we’ll help you!

Email: customercare@marvillewomen.com

Damaged items

Is your item faulty or in a bad condition? Contact our customer service with your order number and a picture showing the issue, and we'll get back to you!

Email: customercare@marvillewomen.com

Retailers

Find a store near you

MARVILLE ROAD SHOWROOM
Only by appointment
customercare@marvillewomen.com
Gamla Brogatan 15
111 20 Stockholm

Stockholm Åhléns City Stockholm
Klarabergsgatan 50, 111 21 Stockholm
Telefonnummer: 08-6766000

NK Nordiska Kompaniet Stockholm
Nk Sophisticated, Plan 1
Hamngatan 18-20, 111 44 Stockholm
Telefonnummer: 08 - 762 82 58

Lyxx
Mörby centrum
Golfvägen 8, 182 31 Danderyd

Plagg
Sankt Eriksgatan 37, 112 34 Stockholm
Telefonnummer: 08-650 31 58

Ströms Man & Woman
Kungsgatan 38, 111 35 Stockholm
Telefonnummer: 08-22 63 00

Byus for you
Lidingö Centrum, Stockholmsvägen 55, 181 31 Lidingö
Telefonnummer: 08- 765 04 28

Göteborg NK Nordiska Kompaniet Göteborg
NK Sophisticated, Plan 2
Östra Hamngatan 42, 411 09 Göteborg
Telefonnummer: 031 - 710 10 17

Åhléns City Göteborg
Östra Hamngatan 18, 404 39 Göteborg
Telefonnummer: 031 - 333 40 00

Ströms i Göteborg
Kungsgatan 27-29, 411 15 Göteborg
Telefonnummer: 031 - 17 71 00

Ströms i Sisjön
Stora Åvägen 23, 436 34 Askim
Telefonnummer: 031 - 285 700


Carizma
Rådhusesplanaden 7C, 903 28 Umeå
Telefonnummer: 090 - 77 88 77

Seven Days of Fashion
Storgatan 23, 434 30 Kungsbacka
Telefonnummer: 0300 - 106 14

Borgeby Kids & Friends
Basunvägen 6, 237 42 Bjärred
Telefonnummer: 046 29 14 10

Sensi
Kullagatan 37, 252 20 Helsingborg
Telefonnummer: 0422- 180 10

Marina Varberg
Drottninggatan 17, 432 41 Varberg
Telefonnummer: 0340 -140 90

Boutique Fideli
Drottninggatan 42, 60224 Norrköping
Telefonnummer: 011 - 23 77 77

Fribergs Herr och Dam
Storgatsbacken 21C, 331 30 Värnamo
Telefonnummer: 0370 - 103 66

Butiken Noga Utvalt
Lantmätargränd 42, 553 20 Jönköping
Telefonnummer: 036 - 810 39

Syster C
Kungsgatan 4, 652 24 Karlstad
Telefonnummer: 0707 - 53 99 15

Friendhs
Södertorg 19, 621 57 Visby
Telefonnummer: 0498 - 21 57 75

STEP by STEP
Galärbacken 11, 457 40 Fjällbacka

Get in touch

Have questions about your order, or a general enquiry?